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Under normal circumstances, if you order and pay in the same day, the goods will be shipped the next day (if you pay in the morning, the goods will be shipped in the afternoon generally), if the shipping time is weekend, we will choose one weekend day to ship according to orders amount. In case of big holidays, we will correspondingly delay. Normally, small parcels will take 5-8 working days to arrive at the frequently transported countries--United States, United Kingdom, German, France; Canada, Australia, Russia usually need 5-8 working days; remote countries need 7-12 days. And if the group place large orders, delivery time will be increased 10-15 days on the basis of the above.
-Delivery Time (including the order day)
-United States, United Kingdom, German, France (5-8 working days)
-Canada, Australia, New Zealand, Russia (7-12days)
-Remote countries, non free shipping (10-15 days), please contact our customer service for detailed shipping cost information.
When the courier staff deliver the ordered goods to your hands, please carefully check whether your packaging of ordered goods is complete, whether the sealing tape is unsealed.
If you wish to cancel your order, pls email us immediately. Shipped orders cannot be cancelled. Hope you can understand. Thank you.
In the occasional event of manufacturing faults, we would replace/repair the products at no cost to the customer.To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unuesd and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.
We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.
You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. Over 99% of the items will be delivered safely. In case your item get lost or damaged, we will be responsible the loss.